Advanced Client Support

Johns Hopkins Medicine (JHM), headquartered in Baltimore, Maryland, USA, is an $8 billion integrated global health enterprise and one of the leading academic health care systems in the United States. JHM unites physicians and scientists of the Johns Hopkins University School of Medicine with the organizations, health professionals and facilities of The Johns Hopkins Hospital and Health System.

JHM’s vision, “Together, we will deliver the promise of medicine,” is supported by its mission to improve the health of the community and the world by setting the standard of excellence in medical education, research and clinical care. Diverse and inclusive, JHM educates medical students, scientists, health care professionals and the public; conducts biomedical research; and provides patient-centered medicine to prevent, diagnose and treat human illness.

JHM operates six academic and community hospitals, four suburban health care and surgery centers, and 40 primary and specialty care outpatient sites under the umbrella of Johns Hopkins Community Physicians. JHM extends health care into the community and globally through Johns Hopkins Home Care Group, Johns Hopkins Medicine International and Johns Hopkins HealthCare.

The Johns Hopkins Hospital, opened in 1889, has been consistently ranked among the best in the nation by U.S. News & World Report throughout the survey’s 30-year history. For more information about Johns Hopkins Medicine; its research, education and clinical programs; and for the latest health, science and research news, visit www.hopkinsmedicine.org.

Our Johns Hopkins Liaison Service features:

• An experienced Medcan nurse, supported by more than 65 Medcan physicians and specialists, can answer questions about Johns Hopkins’ areas of expertise and treatment options
• Assistance in completing preliminary paperwork for seeking care with Johns Hopkins specialists
• A care coordinator at Johns Hopkins in Baltimore to assist with appointment scheduling, patient education, advocacy, accommodations and financial counselling in order to seamlessly blend your medical needs with your preferences
• A Medcan point-of-contact during your care at Johns Hopkins and for any follow-up care in Canada
• Depending on the medical complexity, a consultation with a Medcan physician is also included

Our clients also benefit from the continuing medical education and knowledge exchange between Johns Hopkins faculty and Medcan physicians.

If you have complex health issues that still haven’t been resolved, Complex Case Management can offer you focused, personalized care. A multidisciplinary team will review your file, propose evidence-based recommendations, fully coordinate your care, and – most importantly – stick by your side until you find the answers you’ve been searching for.

To begin, a Nurse Case Manager collects your records and reviews your chart to ensure that we have everything needed to assist you with your case. Next, a Physician Case Manager completes a full and thorough chart review and offers recommendations for next steps. If required, a second opinion consultation with a reputable global specialist will be arranged. As a Complex Case Management patient, you will also have 24/7 access to an on-call nurse.

This comprehensive program is led by a multidisciplinary team consisting of a Pain Physician, Chiropractor, Psychologist and Nutritionist. Together, they collaborate to develop an individualized treatment plan, designed to provide you with a deeper understanding of your condition while addressing your symptoms and the root cause of your pain.

A case manager coordinates all aspects of care, and helps the patient navigate throughout the entire journey.